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Reviews

Nigel Mulgrew Plumbing strives for customer satisfaction! We have many happy customers who would love to share their stories with you. Take a look and read all of our testimonials below. If you are ready to start your service, please call us today at 415-857-9980 or fill out a form.

      "Joe and Francisco were professional, kind, and thoughtful - and did an excellent job with a tricky install."

      Nigel Mulgrew Plumbing just replaced my old 100-gallon hot water heater with a beautiful, high-efficiency tankless hot water heater. My hot water had stopped working, and they fit me in right away. Joe and Francisco were professional, kind, and thoughtful - and did an excellent job with a tricky install. Joe also took the time to review how my new system works and made himself available if I were to have any future questions. I highly recommend this company!

      Constance F.
      "Scheduling was easy and the team was quick and professional."

      We've had Nigel Mulgrew Plumbing come out to Redwood City twice now -- one urgent replacement of our sewage line and one non-urgent leak detection situation. In both cases, scheduling was easy and the team was quick and professional. On the latter visit, they worked hard to solve our leak and suggested a tiling service to help fix the issue.

      Taylor K.
      "This is a wonderful plumbing company whose service, and customer service in general is some of the best I've ever had the pleasure of experiencing."

      I should start by saying above all, this is a wonderful plumbing company whose service, and customer service in general is some of the best I've ever had the pleasure of experiencing. Late last year, we had numerous things around the house that needed fixing, and/or replacement entirely. After initial visits and service, there were a total of three occasions they needed to come back out. Not once did they ever hesitate to promptly return and hear out our concerns. That's so refreshing and rare, especially in times like today!

      Robert B.
      "I would highly recommend working with Nigel Mulgrew Plumbing, they are a high-quality team that will make your life easier."

      I have worked with Nigel for 10 years now, and he and his team are great to work with, extremely responsive (including showing up on weekends last minute if we had a problem), and taking care of all our plumbing needs. I would highly recommend working with Nigel Mulgrew Plumbing, they are a high-quality team that will make your life easier.

      Bill C.
      "The team is absolutely top-notch and is our go-to partner for any of our plumbing needs."

      The service was timely, the communications were excellent, and we couldn't be happier.  Nigel is a diamond in the rough. The team is absolutely top-notch and is our go-to partner for any of our plumbing needs.

      Hooman R.
      "A true gem for the Bay Area. Nigel has integrity and his knowledge is wonderful."

      We recently had plumbing work done on our bathroom and from the start, Nigel was accommodating. A true gem for the Bay Area. He has integrity and his knowledge is wonderful. His team also deserves praise. They fixed the problem efficiently and professionally. And his office guys are very friendly with wonderful customer service.  I would highly recommend Nigel for any plumbing needs. 5-star experience!

      Tracy G.
      "These guys are very knowledgeable, and honest, and show up right on time. They are my go-to plumber and will continue to be."

      We've used Nigel Mulgrew plumbing several times over the years and recently used them again. We had a faulty installation from a bath retrofit company which led to a leak. We called Nigel Mulgrew to fix it. They found and fixed all the problems, including writing up a full report with pictures and videos for us to submit to the bath retrofit company for reimbursement (which they did.) These guys are very knowledgeable, and honest, and show up right on time. They were very conscientious and respectful of our home, cleaned up, and kept us in the loop as they came across issues with the installation. They are my go-to plumber and will continue to be. I highly recommend them!

      Steve P.
      "Nigel arrived with his crew right on time, quoted the job, and once agreed upon, set a time and date. They were professional and courteous, I highly recommend them!"

      After calling many, many plumbers due to a leaking pipe the day after Christmas, Nigel was the only one to respond. Nigel arrived with his crew right on time, quoted the job, and once agreed upon, set a time and date. He took special care to remove their shoes, introduced the crew, and got to it immediately. They were professional and courteous, I highly recommend them! 5-stars all the way around!

      Beckie P.
      "Great service at a great price, they can do all jobs small and large. Nigel is very personable and his crew was neat."

      Great service at a great price, they can do all jobs small and large. They fixed a number of small issues (e.g. running toilet) as well as replacing the main water line to the street and replacing part of our sewer line due to the construction of a retaining wall.  Nigel is very personable and his crew was neat.

      Stewart D.
      "Nigel and his guys did a great job. He was thorough, reasonably priced, and completely respectable."

      Nigel and his guys did a great job. He was thorough, reasonably priced, and completely respectable. I did not hesitate to leave the guys in my house as I left for work. They covered the floors so as not to ruin my new hardwoods, they were very polite and they did the job in the time frame he said they wood. I would not hesitate to get a quote and use him. Its always fun to hear the Irish brogue on the phone as well

      Danie G.
      "Knowledgeable and trustworthy which is very rare in this area."

      Nigel Mulgrew Plumbing is wonderful! I would highly recommend without hesitation. After a complete plumbing nightmare caused by another plumber. I reached out to Andrew and Nigel the owner and his team. They were very empathetic to our situation.

      Nigel and Andrew came over themselves right away and assessed the situation. Unfortunately, they found even more damage under our floors caused by that same plumber. Was bad news but could have been even worse had they not discovered it. We then work with an engineer and had Andrew and his colleague Joel do inspections and the work for us after.

      Very good experience. Knowledgeable and trustworthy which is very rare in this area. Again would highly recommended.

      Edward
      "Take it from me, Nigel Mulgrew Plumbing is the way to go!"

      These guys were Life-savers!!!

      Our tankless water heater started flashing an error code, and stopped heating up water. Although we've had it for about five years, we had never encountered this particular code, and couldn't reset the system. After googling many options and watching multiple YouTube videos, I still couldn't fix it.
      After being out of hot water for a few days, I had no option but to call a professional. Unfortunately, I called the wrong one! They dispatched a "technician" who showed up late, and immediately charged me $69 just for showing up at our house. The individual looked at the exterior of the heater, took a couple pictures of the serial code and model, and then presented me with three options: $1000 to "diagnose" the problem + any potential replacement parts. Another option was spending a few thousand more for a complete "service" job, and $6800 to replace it. And remember, he never even did the minimal testing to see if it just needed a simple reset.


      Needless to say, I thanked him for his time and told him I'd find an alternative. I contacted the manufacturer, who recommended Nigel Mulgrew Plumbing. I called them after hours, and Andrew called me back. That in itself was impressive! He told me they were fully booked for another 4 days but would call me should there be any cancellations. He also shared several pointers on how to diagnose the machine (for free). This next morning I received a call from the office, and within 20 mins Joel and his helper were at my house. It was a completely different experience from the previous day's experience with "the other guys."


      Joel was quick to troubleshoot a handful of different things. He communicated my options very clearly, and was confident he knew what the issue might be. He serviced the machine (used air compressor, removed debris, checked fuses, measured gas intake, etc). He then called the manufacturer to confirm step-by-step process of clearing the codes that didn't go away even after a complete descale and servicing. He meticulously followed every instruction given over the phone with tech support, and soon the water heater was fully functional.
      (We discovered that the water heater locked itself up internally due to multiple power outages we had experienced in Pacifica... thus the error code)

      Joel was incredibly helpful and courteous! He clearly explained the process to me, and when it was all said and done, I didn't even have to pay him on the spot. Instead, I was emailed the bill the following day. My total bill was $387! This was significantly less than what the "other guys" wanted. Although I hope to not have to use a plumber very often, I at least know now where I'll go should I have to! I highly recommend their services!
      (Ironically, I discovered later that the "other guys" are located right next to these guys). Take it from me, Nigel Mulgrew Plumbing is the way to go!

      Jonathan W.
      "Definitely my go-to plumbers in the future!"

      The Mulgrew crew was truly awesome. Francisco and Joe came onsite as scheduled, and they busted tail on the project. Their work is excellent—even my electrician commented on the quality of their install. They were extremely flexible when I changed some aspects of the project mid-stream and came up with suggestions for best solutions. When I had to call them back to tidy up a small problem, they came back very willingly and took care of it promptly. If anyone asks, they are the first company I would recommend. Definitely my go-to plumbers in the future!

      David V.
      "The crew showed up on time and replaced the two faucets within an hour."

      Have been dealing with two broken faucets for months. I reached out to NMP and they were quick to help. The crew showed up on time and replaced the two faucets within an hour. They were respectful, attentive and left zero mess!! I will definitely use them again!

      Loretta W.
      "The communications, start time, professionalism, workmanship, courteous manner, meticulous attention to detail, and clean up, were an example to other companies and set a gold standard that I doubt can be beaten."

      An excellent experience from the first call to successfully completing the job. The communications, start time, professionalism, workmanship, courteous manner, meticulous attention to detail, and clean up, were an example to other companies and set a gold standard that I doubt can be beaten. Isolation valves, under-sink plumbing, and faucet hoses were all quality jobs that exceeded my expectations and gave me every confidence in reliability and functionality.

      I will not hesitate to call them again, and they will be the first plumbers to call whenever I, or my neighbors, have any water-related problems. Make Nigel Mulgrew Plumbing your plumbers for a 5-star job, that will not be faulted.

      Chris L.
      "Did a quick and efficient replacement of the tankless water heater."

      On-time, professional plumbers. Did a quick and efficient replacement of the tankless water heater. I’m a long-term satisfied customer!

      Donn Z.
      "They were able to fix it quickly!"

      Great, prompt service! My dishwasher needed draining and they were able to fix it quickly!

      Michelle B.
      "He was absolutely fantastic."

      Pilot light went out, and I could not relight. Nigel and Andrew kindly sent St.Francisco to my home early the next morning despite another deluge occurring! St.Francisco managed to repair and stave off a new water heater, whew! He was absolutely fantastic. Thank you so much. It’s clear you have an outstanding business ethic in place!

      Catherine
      "Nigel Mulgrew Plumbing and his team are great at what they do."

      Nigel Mulgrew Plumbing and his team are great at what they do. I trust them. Higher cost but work is good and communication is good. No upselling unless needed or strongly recommended.

      Michael G.